The present general terms and conditions apply to all services and products provided by CORPORATE OPERATIONAL STRATEGIES. Specific terms contractually agreed upon and applicable to a specific CORPORATE OPERATIONAL STRATEGIES service may supplement or modify these general terms and conditions.

Article 1: Purpose

Any offer made by CORPORATE OPERATIONAL STRATEGIES and accepted by the client results in a contract conclusion for the services and duration specified in the offer.

The client acknowledges that acceptance of the offer can occur through one of the following means:

• Their signature on the offer prepared by CORPORATE OPERATIONAL STRATEGIES;

• Acceptance by email mentioning acceptance of the specific offer;

• Acceptance by SMS mentioning acceptance of the specific offer;

• Payment of a deposit referring to the specific offer.

If no written financing agreement has been negotiated, the client declares they have the financial means to pay any invoice related to the specific offer and acknowledges responsibility for payment. Regarding emergency interventions, no offer can be made prior to the intervention. Prices for interventions will be communicated to the client upon simple request. If the client does not request the exact amount or an estimate of the costs resulting from the emergency intervention, they acknowledge responsibility for payment.

Article 2: Offer and Contract

1. Offers from CORPORATE OPERATIONAL STRATEGIES remain non-binding and subject to change unless explicitly stated as binding in each individual case. In such cases, CORPORATE OPERATIONAL STRATEGIES is bound by its offer unless an exceptional validity period is indicated.

2. Descriptions in the offer such as illustrations, drawings, weights, and measurements are non-binding and approximate unless explicitly designated as binding by CORPORATE OPERATIONAL STRATEGIES in each individual case. Data related to the contract subject or usage are generally work descriptions and do not constitute guarantees.

3. All copies provided, drawings, illustrations, photographs, plans, technical documentation and offers, concepts, and cost estimates remain the exclusive property and copyright of CORPORATE OPERATIONAL STRATEGIES. Without prior consent from CORPORATE OPERATIONAL STRATEGIES, they may not be fully or partially used, made accessible, or given to third parties. They must be returned immediately upon first request to CORPORATE OPERATIONAL STRATEGIES if the offer contract is not accepted.

4. If the contract is concluded with the client through acceptance of a contract or order signed with CORPORATE OPERATIONAL STRATEGIES, the provider reserves a maximum processing time of ten working days following receipt of the order. During this time, the client is and remains bound by their order.

5. For a specific contract or order, the order confirmation will prevail in case of doubts. The client is required to verify CORPORATE OPERATIONAL STRATEGIES’ order confirmation upon receipt regarding the content of their contract.

6. Contracts, orders, order confirmations, and acceptance declarations must be in text form to be valid and may be sent by fax or email.

7. Pricing is public and presented on the website. Pricing may be updated at any time.

8. Legal holidays, as well as December 24 and 31, have the same pricing as Sundays.

Article 3: Payment and Billing

The price for emergency interventions is communicated to the client upon simple request and must be paid immediately at the end of the intervention. Products and goods sold remain the property of CORPORATE OPERATIONAL STRATEGIES until full payment of their price. However, the risks related to the goods transfer to the buyer or carrier upon physical delivery of the products. CORPORATE OPERATIONAL STRATEGIES reserves the right to reclaim goods installed at the client’s premises in case of non-payment during an emergency intervention.

Article 4: Execution and Deadlines of Services to the Client

Compliance with the delivery deadlines in the signed contract order agreed with CORPORATE OPERATIONAL STRATEGIES requires that all commercial and technical matters be resolved between the parties and that the client has fulfilled all their obligations. Delivery deadlines offered by CORPORATE OPERATIONAL STRATEGIES only start when these obligations and formalities for delivery are met. Labor disputes, riots, government actions, other force majeure cases, and the occurrence of unforeseen and unavoidable obstacles beyond the direct responsibility of CORPORATE OPERATIONAL STRATEGIES exempt the provider from respecting delivery deadlines. This also applies to unforeseen absence of deliveries by CORPORATE OPERATIONAL STRATEGIES partners. The provider commits to promptly informing the client about the start and end of these disruptions. If delivery is delayed or impossible due to these circumstances and CORPORATE OPERATIONAL STRATEGIES responds accordingly, the client’s claims are excluded.

Article 5: Emergency Interventions

Regarding emergency interventions, CORPORATE OPERATIONAL STRATEGIES guarantees its clients a rapid response within 1 hour in the Grand Duchy of Luxembourg.

The CORPORATE OPERATIONAL STRATEGIES technician cannot be held responsible for any possible damage caused during door opening.

The client acknowledges being informed that in some cases, possible damage cannot be excluded during emergency door openings.

Article 6: Payment for Emergency Interventions

Emergency interventions must be paid immediately after the repair, in cash or by credit card to the technician. The client will receive an invoice which may be used for reimbursement from their insurance company. If the client cannot pay the invoice at the time of intervention, a payment deadline will be granted and recorded on the form, of which the client receives a copy. The client must make a transfer of the amount due to CORPORATE OPERATIONAL STRATEGIES’ bank account shown on the front of the terms and conditions or on the group’s various websites. If payment is not made before the deadline, CORPORATE OPERATIONAL STRATEGIES may charge the client a daily late payment penalty of €20.00.

Article 7: Acceptance of Work

By signing, the client accepts CORPORATE OPERATIONAL STRATEGIES’ general terms and conditions of sale and accepts the completed work. Any complaints by the client must be made before signing the acceptance of the work and explained to the technician so that defects can be corrected immediately.

Article 8: Order

Each equipment order recorded on our form is accepted by the client’s signature and must be respected. If the client changes their mind later, they will have to pay for the ordered equipment. After payment, the equipment will be delivered to them.

Article 9: Competent Jurisdiction

Any dispute that may arise between the parties concerning the execution or interpretation of this contract shall fall under the exclusive jurisdiction of the Commercial Court of Luxembourg. Any dispute will be settled according to the institution’s conciliation and arbitration regulations. Any dispute arising between the parties regarding the execution or occasion of this contract will be submitted, at the initiative of the more diligent party, to an arbitration tribunal composed of three persons.

Legal Notice

False declarations and misuse by any unauthorized person are the sole responsibility of the client. All client data we collect will be kept solely for contractual service purposes and will not be made available, in whole or in part, to third parties.